Legal

Refund policy

Last updated 19 August 2026. This policy applies to paid workshops, open lab seats, and retainers invoiced by FileRoute Base. Website forms do not take payment.

Eligibility

Refunds are available when we cancel a public cohort, when a written proposal is withdrawn by us before work starts, or when you cancel within the timeframes below. Custom on-site work already delivered is billed for days used. Consumer rights under Taiwan law are not limited where they cannot be waived.

Timeframe

For an open program seat (for example Quota Architecture Lab as a named individual): write to us at least ten calendar days before the published start date for a full refund of the seat fee. Between nine days and the start date we refund 40% to cover reserved facilitation time. After the first session begins, seat fees are not returned, though you may transfer the remaining weeks to a colleague in the same company if we agree in writing.

For a Route Card workshop: cancel five or more business days before the booked date for a full refund. Inside five business days we retain 30% or NT$ 8,000, whichever is higher, unless we fill the slot with another paying team.

For Weekly File or Science Park Retainer: you may end the cycle with twenty-one days’ written notice. We refund prepaid unused whole weeks, minus any on-site days already delivered. The first two weeks of a retainer are a minimum commitment and are not refundable once the kickoff session has occurred.

Full versus partial refund

Full refunds apply when we cancel, when you meet the early-notice windows above, or when we materially fail to provide the described sessions (for example, facilitator absence with no substitute and no reschedule within thirty days). Partial refunds apply to late cancellations and unused retainer weeks as stated.

Non-refundable items

Third-party venue deposits we have already paid on your instruction; rush translation of materials you requested after kickoff; travel booked at your request; and diagnostic work billed as a completed Route Card. Digital worksheets issued to participants are not “returned” for value.

Refund process

Email info@fileroutebase.digital with the invoice number, participant names, and reason. We confirm receipt within two business days and state the calculated amount. Approved refunds go back to the original payer by the original method (bank transfer in New Taiwan dollars unless the invoice was settled another way).

Processing time

We instruct our bank within fourteen business days after approval. Incoming bank time is outside our control and often takes three to seven further business days in Taiwan.

Cancellation by FileRoute Base

If weather, illness, or park access rules prevent a session, we reschedule. If we cannot reschedule within thirty days, we refund the unused portion in full.

Exceptions

Chargebacks filed without first writing to us may pause good-faith talks. If a participant breaches confidentiality in a way that harms another client, we may refuse a remaining-seat transfer. Force majeure (including government orders affecting Science Park access) extends dates rather than automatically creating a refund, unless delay exceeds sixty days, in which case unused fees are returned.

Refund requests and questions: info@fileroutebase.digital · phone 886-3-5642550.